Totally agonizing what this Vet. Practice put us through.
I have a very sick dog who has been through a lot of tests, procedures and such. I called Friday night out of desperation and spoke to a really nice gal who wanted me to see a Dr. Goldstein at 6 p.m. Saturday.
As far as I was concerned, that was an appointment. Yes, she did tell me that appts. weren’t made after 4 p.m., but in my case, again she made an appt. with Dr.
Goldstein. We arrived early because I knew there would be paperwork to complete. Waited until about 6:15 when I approached the Receptionist about our appt. time.
It was then she told me me and my dog did NOT have an appt. and would be seen in a half hour. She continued to argue the appt. issue vs.
not having an appt. We waited until about 7 p.m. with a terribly sick dog. I agonized all day about getting my dog to Dr.
Goldstein with hope. Finally, we told them we were going to leave as ½ hour came and went and there was no guarantee when my dog could be seen. Then she asks if I want to talk with the “Manager.” I said yes. Well, the “Manager” was a young male kid who again kept reiterating that they don’t take appts.
after 4 p.m. I couldn’t win this argument so I left with my sick dog, who is still sick, but I shall wait until 1st thing tomorrow morning when my regular Vet.
opens. I would not recommend this practice at all as they have absolutely no heart.
Reason of review: Poor customer service.